Gracefully and compassionately responding to trolls and critics was a part of the panel discussion, "Culturally Relevant Church" at Oral Roberts University's inaugural 2019 Media Summit. "Hug your haters," said Dr. David Burkus, associate professor of leadership and innovation. "You can delete comments from trolls, but people watch how you respond to legitimate criticism."
Creating a policy at the beginning outlining your response to critics is an integral part of your social media strategy. Burkus advises creating a community of "super-users" who champion your ministry or church and enlisting their support in responding to critical posts. "I've heard people say that they didn't think anyone would respond [to a critical post.] Of course there is a difference between someone who is abusive online and critical."
Students who complain on ORU's social media sites may have a meeting with the director of University Relations. "When a student complains about things, we meet with them," Stephanie Hill, director of University Relations and Communications said. "We usually get them to take down their post."
Hill added, "We stay very engaged and we respond to our audience. We don't respond to every post, but we look at how many followers they have." Professor Christopher Holt said the younger generation [in the church] is the bridge and to "value their opinions."
Get Spirit-filled content delivered right to your inbox! Click here to subscribe to our newsletter.
Help Charisma stay strong for years to come as we report on life in the Spirit. Become an integral part of Charisma’s work by joining Charisma Media Partners. Click here to keep us strong!
Dr. Mark Rutland's
National Institute of Christian Leadership (NICL)
The NICL is one of the top leadership training programs in the U.S. Enroll in the FREE Mini-Course to experience Dr. Rutland's training for yourself and then enroll for the full training that will change your life and ministry.
FREE NICL MINI-COURSE - Enroll for 3-hours of training from Dr. Rutland's full leadership course. Experience the NICL and decide if this training is right for you and your team.
NICL Training offered in FL, TX and GA - Learn everything you wish someone had taught you about business and ministry before you finished seminary. Gain the knowledge that will help propel your life and ministry to the next level as you implement practical lessons from Dr. Rutland's training. Training Dates and Details.
The NICL Online is a brand new option for those church and ministry leaders who cannot attend the in-person training. Now, you can receive all 60-hours of Dr. Rutland's training from the comfort of your home or ministry for a full year. Learn more about NICL Online.