I have to admit, one of my biggest leadership challenges is simply responding to people.
I have great intentions of doing so. And if I’m totally honest, I do respond 100 percent of the time—in my head.
And that’s the problem. People don’t receive the responses that never leave my head.
I’ve worked hard to improve this one thing this past year. And one of my personal goals for 2014 is to make that even better. (Ask me in 12 months how that’s gone.)
The reason I’m focused on this is based upon my own consumer experience in communicating with two different online companies. Both companies provide a service to which I have an annual subscription, both of which have developed tools and resources I find valuable and have become dependent upon. In short, I’m not looking for a better product. I’m satisfied with what they offer.
However, at different times this year I had a problem with my account with both entities. In each situation, I sent an email to the help desk requesting assistance. In both situations, my need was met, but in very different ways.
In one situation, my need was addressed and I received a return response letting me know how it was resolved and offering additional assistance if needed. There was no apology. It wasn’t needed. But there was a kind, light-hearted response that let me know they were concerned about my need as a customer.
The other situation was different. Although my issue was addressed and need met, I received no response. To this day, I’m not sure how the issue was resolved. I don’t even know if the error was on their end or mine. I don’t know if I’ll encounter this again or how to avoid it in the future. I don’t know.
And that’s the problem. I’ve been left to fill in the blank. And that can be dangerous.
Building loyalty begins with communication. When others communicate with me, I find I trust them more. Those that do not, I find my trust diminishes because I’m left too much room to fill in the blank.
This is a convicting leadership lesson for me. I don’t want people to perceive my lack of response as a lack of caring. This elevates my need to improve my communication, even if it’s a simple acknowledgement. A timely response goes a long way toward building trust.
Gina McClain is a speaker, writer and children’s ministry director at Faith Promise Church in Knoxville, Tenn.
Get Spirit-filled content delivered right to your inbox! Click here to subscribe to our newsletter.
Dr. Steve Greene is now sharing stories, teachings, and conversations with guests who lead with love on Love Leads, a new podcast. Listen now.
Dr. Mark Rutland's
National Institute of Christian Leadership (NICL)
The NICL is one of the top leadership training programs in the U.S. taught by Dr. Mark Rutland. If you're the type of leader that likes to have total control over every aspect of your ministry and your future success, the NICL is right for you!
FREE NICL MINI-COURSE - Enroll for 3-hours of training from Dr. Rutland's full leadership course. Experience the NICL and decide if this training is right for you and your team.Do you feel stuck? Do you feel like you’re not growing? Do you need help from an expert in leadership? There is no other leadership training like the NICL. Gain the leadership skills and confidence you need to lead your church, business or ministry. Get ready to accomplish all of your God-given dreams. CLICK HERE for NICL training dates and details.
The NICL Online is an option for any leader with time or schedule constraints. It's also for leaders who want to expedite their training to receive advanced standing for Master Level credit hours. Work through Dr. Rutland's full training from the comfort of your home or ministry at your pace. Learn more about NICL Online. Learn more about NICL Online.