Dan T. Cathy, president and COO of Chick-fil-A, spoke briefly at the EQUIP 2020 Global Conference in February 2012, held at Christ Fellowship Church in West Palm Beach. Chick-fil-A is more than just the fast food restaurant that made cows famous for saying, “Eat more chicken.” It is one of the largest family owned and successful businesses in the U.S. today with more than 1560+ units in the chain. Personally, I love their waffle fries!
Though the conference focused on biblical leadership, and specifically training international Christian leaders, Dan Cathy spoke on customer service—something all good leaders must be reminded of. I was struck by how well he had personally embodied the vision and how brilliantly he communicated it. From employees walking around the dining area asking if they may “refresh your beverage” and offering pepper from a large pepper mill for your salad, to coming outside with a large umbrella to bring you in from the rain.
Every year I get a complete physical from my doctor. It’s a thorough check-up from head to toe. I usually have the same initial thoughts about this invasive, needle-sticking, blood-sucking, finger-poking experience. First, I’m too busy for this. I just don’t have time. Second, This is not going to be fun! Third, I don’t want to know what I might learn! But the end result is always the same: I’m glad I did it, and it always leads to continued or better health.
Your church is similar to this experience. No one really wants to do a thorough and honest evaluation, but you are wise to do so. It leads to better church health and robust performance!
All of us want to be part of a team that is successful, accomplishes goals and gets things done. But a “make it happen” team culture is only possible if we, as individuals and leaders, are truly committed to do our part in helping create that team culture.
So here are 15 keys I’ve found for how each of us can contribute to that end:
1. Your yes is yes, and your no is no. Do what you say you will do.
2. You take responsibility before being told.
I recently posted 10 dangerous paradigms in the church. Obviously, there are positive mind-sets in the church also. I've decided to share some from the perception of a pastor.
Here are 10 positive paradigms in the church.
1. "We can do it, Pastor." The “can do” attitude. Who can’t work with that?
2. "Jesus will make a way." So, if that’s your paradigm, then all we have to do is follow Him ... right?
Closing the back door is more about keeping the front door wide open. The spirit and atmosphere that makes a church inviting is the same spirit and atmosphere that makes people want to stay.
Church leaders have been talking about “closing the back door” for years. It’s a good conversation. After all, it is frustrating to see visitors come, people say yes to Jesus, get baptized and maybe even attend a new Christian’s class. And yet, the church still struggles to grow. People seem to be coming in the front and going out the back.
I’ve been in church all my life. Along the way, I’ve seen and learned a lot. Almost all the insight I have into church has come by experience.
I have observed, for example, that paradigms can often shape a church’s culture. A paradigm, in simple terms, is a mind-set—a way of thinking. In this case, it's a collective mind-set of the church, often programmed into the church’s culture.
If the church is unhealthy, part of the reason could be because it has some wrong paradigms. In that case, it will almost always need a paradigm shift in order to be a healthier church again.
Recently, I’ve been thinking of some of the paradigms that impact a church. I’ll look at some of the negative ones in this post, and in another post I'll share some of the positive paradigms that can impact a church.
Here are 10 dangerous church paradigms: