In my blog, I have referred many times to my days of church consultation, particularly those experiences where we sent one of our consultants to be a first-time guest in a church. He or she would return with a report of those experiences, and the report would eventually be consolidated with other information for the church.
I have nearly 300 of these “mystery guest” reports. Both Chuck Lawless and I have posted about them on my blog.
In the past, the mystery guests would grade the visit based on several criteria. Less than 20 percent of these reports were graded “B” (good visit) or higher.