Dan T. Cathy, president and COO of Chick-fil-A, spoke briefly at the EQUIP 2020 Global Conference in February 2012, held at Christ Fellowship Church in West Palm Beach. Chick-fil-A is more than just the fast food restaurant that made cows famous for saying, “Eat more chicken.” It is one of the largest family owned and successful businesses in the U.S. today with more than 1560+ units in the chain. Personally, I love their waffle fries!
Though the conference focused on biblical leadership, and specifically training international Christian leaders, Dan Cathy spoke on customer service—something all good leaders must be reminded of. I was struck by how well he had personally embodied the vision and how brilliantly he communicated it. From employees walking around the dining area asking if they may “refresh your beverage” and offering pepper from a large pepper mill for your salad, to coming outside with a large umbrella to bring you in from the rain.
"Aren't the rivers of Damascus, the Abana and the Pharpar, better than any of the rivers of Israel? Why shouldn't I wash in them and be healed?" So Naaman turned and went away in a rage. But his officers tried to reason with him and said, "Sir, if the prophet had told you to do something very difficult, wouldn't you have done it? So you should certainly obey him when he says simply, 'Go and wash and be cured!'" — 2 Kings 5:12-13
In 1962, the Mariner I space probe was scheduled to travel to Venus and provide information to NASA scientists. It never got there, as it plunged into the Atlantic Ocean four minutes after takeoff. An investigation was launched into the cause for the crash and was later traced to the computer program directing the spacecraft. It turned out that somewhere in the program a single minus sign had been left out.
For some people, living out the basics of the Christian faith isn't exciting enough. Too insignificant. Not brave enough. However, the way a follower of Jesus handles small things, both in attitude and execution, determines to a large extent how they will handle larger things.
Naaman learned a lesson about this in today's passage. He was a mighty warrior of Aram but had leprosy. After getting permission to visit Elisha the prophet, he planned out in his mind exactly what would happen: Elisha would meet him, wave his hand, and call on God to heal him.
Instead, the prophet sent a messenger to Naaman, who told him to wash in the Jordan River seven times. Naaman was upset with this cure. He wanted something with a little more fanfare. But his officers called him on his attitude and encouraged him to take Elisha at his word. When Naaman decided to bathe in the Jordan, his small act of obedience cured him of his leprosy.
So take the time to get to know God through consistent prayer. Read about the characters in the Bible and their triumphs and failures. Make the most of the opportunities the Lord presents, no matter how insignificant they may seem. After all, little things do matter.
I’ve been in the business of buying and selling talent (a nice way of saying “actors”) for about 30 years now. When I came to Hollywood in 1984, I was blissfully ignorant of the structures of power and fear that are so often the foundations of the entertainment industry.
I was also blind to the fact that God loved me and had a plan for my life in Jesus Christ. All these things would be revealed in time. In short, God found me, claimed me, saved me—and then asked me to become a talent agent. Through the hard-knock years of this profession, I’ve learned some lessons that have played dual roles in my life as a Hollywood talent agent and an associate pastor.
In my years leading in business and churches, I have known many people who claim to be leaders, but they are actually nothing more than controllers of people. There is a huge difference in leading and controlling.
In fact, the differences are almost exact opposites.
Here are some characteristics of environments that lead people:
I once took a course from Dallas Willard where he lined out 30-some-odd spiritual disciplines. “These are all tools,” he would say. “Use whichever ones help you personally.”
I’ve discovered one that wasn’t on his list. Call it the practice of mentoring.
It took me a few months, but when I found a pastor who could mentor me, his tutelage was so helpful that I haven’t been without one since. These are the traits I look for in my mentors:
Recently, I received a call into my Heal Your Servant conference call line. On the other end of the phone, there was the voice of a broken and frightened man. He was sobbing uncontrollably—so much so that it took over five minutes for him to gain his composure enough for me to understand anything he was saying.
He then began to just systematically break down his sexual sin. He stated that when he was a little boy, his dad was very dominating and abusive toward him, his mom and his sisters. The only time he would receive any accolades from his father would be when he acted out with verbal aggression toward his mother or sisters. His father claimed to be a Christian man and always quoted Scripture that emphasized man’s dominance over women.