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George Bailey kept his head when trouble came his way.
George Bailey kept his head when trouble came his way. (Wikimedia Commons)

How do you respond when crisis comes to the team you lead?

I love the leadership displayed during a scene in It's a Wonderful Life where George Bailey is about to leave for his honeymoon and panic struck the Building and Loan. As the president, he was forced to avert his plan, go back and save the company. He kept the Building and Loan open with a couple of dollars to spare. It was a tense moment.

Everything they had worked for was at risk, but the crisis was solved—at least, until the next crisis came.

That's the kind of time I'm referring to as a leader.

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How do you respond?

There have been several times where it appeared everything was a loss on the team I was leading. I've experienced it in planning a single project, as well as when an entire company felt in jeopardy when I was a small business owner.

Crisis.

At the outset of a crisis, how should the leader respond?

I must admit, I haven't always handled these times as well as George Bailey, but experience has taught me a few things.

Here are five ways to respond at the outset of a crisis:

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